FAQ

What is the order cut-off time?
Orders placed before 2:00 PM (EST) are processed the same business day.

Where do you ship?
Orders are shipped to addresses located within Canada only.

Do you charge for shipping?
Shipping is free on all orders within Canada.

Can I cancel my order after it has been shipped?
Once an order has been shipped, cancellation is no longer possible and the order must be handled through the return process after delivery.

What is the return period?
Returns are accepted within 30 days from the delivery date.

What are the conditions for returns?
Returned items must be unused, unworn, unwashed, in their original packaging, and include all original tags.

What can cause delivery delays?
Delays can occur due to holidays, peak periods, weather conditions, courier disruptions, or other factors outside our control.